Terms & Conditions

Terms of Use

Welcome to Keryana.pk website (the Site, Storefront, Marketplace, Supermarket, Store), covering all registered domain endings, such as .pk and .com.pk. Keryana.pk provides its services to you subject to the following conditions.

Before you may use the Site, you must read and accept all the terms and conditions, and linked to, this Terms and Conditions (T&C) the Privacy Policy and the User agreement on our Site and acknowledge that it constitutes and agreement between you and the Company, referred as the (User Agreement) Use of any functionality of the Site constitutes acceptance of this T&C. If the T&C conflicts with any other documents, the T&C will control for the purposes of usage of the Site. You may also use certain portions of the Site, If you are Keryana.pk registered Visitor or Buyer.

If you do not agree to be bound by this T&C, the Privacy Policy and the User Agreement, you should not use or access the Site for any purpose and in any way. If you need any clarification regarding the terms, contact us at info@keryana.pk

Description of Services

Keryana.pk is a site for all types of customers who wants to do online grocery shopping, Most of the items that are being sold on the Site are offered by Keryana.pk it self through the parent Company Pak Super Store, however there are third-parties vendors who have been given license to sell their products on Keryana.pk.

All fruits and Vegetables available at Keryana.pk are by the third party vendor HaraBazaar.com, who is contract as an official vendor/supplier of fruits & vegetables of Keryana.pk.

Keryana.pk website is developed, maintained and supervised solely by AVENTLE (Private) Limited.

Consumers are responsible for obtaining access to the website/store. That access involved third-party charges (such as internet charges, airtime charges, mobile data charges or similar). In addition, you are responsible for all hardware and equipments necessary to access the website.

Membership Eligibility

Keryana.pk store and services are not available for use of minors under the age of 18 years unless an adult or their parents are supervising them. Keryana.pk Store and Services are not available to any user who has been suspended or removed from the website by Keryana.pk official for any reason.

Keryana.pk is an online grocery store only for consumers; users are prohibited from selling, trading or otherwise transferring your Keryana.pk account to another user. If you are a wholesaler, Grocery shop owner, retailer, you are not eligible to use Keryana.pk website and its services.

License of Site Access

Keryana.pk grants the users/consumers a limited license to access and make personal use of the store and Services. The user license does not allow any sort of downloading from the store or copying account information for the benefit of any vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any content available through the Site, Uploading, Posting or transmitting any content that you do not have a right to make available (such as intellectual property of the Site or Another Party); Uploading, Posting or Transmitting any material that contains software viruses or any other computer codes, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunication equipment; any action that impose or may impose (in Keryana.pk sole discretion) an unreasonable or disproportionately large load on Keryana.pk infrastructure; or any use of data mining, robots or similar data gathering and extraction tools.

As a consumer/user of Keryana.pk you must undertake not to upload, host or display any information that is harmful to minors, obscene, blasphemous, defamatory, gambling, pornographic, pedophilic, religious, political or unlawful or unethical in any manner.

If any of the above mentioned unauthorized use or unethical methods have been tried or done or acted by you,your account, license or permission granted to you by keryana.pk will be terminated immediately.

User Account & Registration

To place an order on Keryana.pk all users must be registered or logged in. At the time of registering at Keryana.pk you represent that you are not a minor and are of a legal age to make purchases and are not a user barred from receiving services under the laws of Islamic Republic of Pakistan and other applicable jurisdiction.

On registering at Keryana.pk you agree to provide true, accurate and current and complete information about yourself as prompted by Keryana.pk registration form. Incase you have provided any information that is inaccurate, untrue, incomplete or not current (or becomes inaccurate, untrue, incomplete or not current) Keryana.pk has the rights to suspend your account and terminate the license of Site Access for future use.

When registering or logging in Keryana.pk website/store, you are solely responsible for protecting and maintaining the confidentiality of your account, username, email and password. You agree that you will only be responsible for all activities being performed from your account under your username and password, due this reason we highly recommend that you always log out from your account at the end of the shopping session.

You agree to let Keryana.pk notify immediately if you notice any unauthorized use from your account at Keryana.pk.

Keryana.pk reserved all the rights to refuse Site Access, Services, Termination of License, Suspend Account or remove and edit content in its sole discretions.

Submitted Content

Keryana.pk does not claim ownership of the material you make available online through Keryana.pk website/store. Such material might be included in the service in whole or in part or in modified format.

With the content submitted on Keryana.pk, the user/consumer grants a non-terminable, royalty-free non-exclusive, perpetual license to use, copy, publically display, modify, create derivative work and sublicense such material or any part of such material.

You hereby represent and covenant that any material you provide do not include anything other than text and images to which you do not have complete rights to grant the license specified here.

Limitation of Liability

You explicitly understand and agree that Keryana.pk and its Parent Companies, subsidiaries, affiliates, vendors, officers, owners, partners, employees, agents and licensors shall not be liable to you for any direct or indirect, incidental or special, consequential or exemplary damages, including, not not limited to, damages for loss in profits, goodwill, data or other intangible losses. Even if Keryana.pk has advised of the possibility of such damages, resulting from use of Keryana.pk website/store, content or any such services.


You agree and indemnify and hold Keryana.pk and its Parent Companies, subsidiaries, affiliates, vendors, officers, owners, partners, employees, agents and licensors inoffensive from any claims and demands, including attorney fees or arising out of or related to your breach of these Terms & Conditions or your violation of any law of the Islamic Republic of Pakistan or the rights of a third party vendor or service provider.

Electronic Communication

While using Keryana.pk or sending emails to Keryana.pk, you are communicating with Keryana.pk through electronic medium. You consent to receive communications from Keryana.pk through electronic medium. Keryana.pk will communicate with you by email or by posting notices on the website/store. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically gratify any legal requirement that such communications be in writing.

Trademarks & Logos

Trademarks, Logos and service marks displayed on Keryana.pk are the property of Keryana.pk and its Parent Companies and Keryana.pk third party vendors. Users and consumers are forbidden from using any logos, trademarks and marks for any purpose including, but not limited to use a meta-tag on other pages or sites of the World Wide Web with the written consent of Keryana.pk or the Parent Companies or the third party which owns the marks.

All information available on the website including the content, images, software program, designs available on the website/store is protected by copyrights. Users are forbidden to codify, copy, distribute, display, transmit, publish, sell, license, create derivative works or use any content available on the website/store for commercial, public or personal use.

Orders, Promotions& Deals

The consumer/user is preferred to have 1 active account for orders.
The consumer/user can have maximum of 2 confirmed orders at one time.
The consumer/user can purchase a maximum quantity of 5 of a single item.
The consumer/user can purchase a maximum quantity of 2 of a single item under promotions and deals.


Keryana.pk ensures that the prices of the items offered are true and accurate. However, prices may vary from time to time or prices may sometime be inaccurate due to a technical issue or a human error. In such scenario, not withstanding anything to the contrary, Keryana.pk reserves the right to cancel or modify your order without any liability.

Procedure for Claims of Intellectual Property Infringement

Keryana.pk respects the rights of the intellectual property of others and we ask our users/consumers to do the same. Keryana.pk may, in appropriate circumstances and at its discretion, disable and/or terminate the account of the users/consumers who may be infringing the intellectual property of a third party. If you believe that your work has been copied in a way that it constitutes copyright infringement, or your intellectual property rights have been otherwise violated, kindly provide Keryana.pk service agent the following information:

  • An electronic or physical signature of an authorized person to act on behalf of the owner of the copyright or other intellectual property interest;
  • A description of the copyright work or other intellectual property that you claim has been infringed;
  • A description of where the material that you claim is infringing is located on the website;
  • Your physical address, official email address, telephone number;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or by the governed law;
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright intellectual property owner or authorized to act on the copyright or intellectual property owners behalf;

Keryana.pk agent for notice of claims of copyright or other intellectual property infringement can be reached via email info@keryana.pk with the subject line [Intellectual Property]

Third Party Links and Ads

You must acknowledge and agree that Keryana.pk shall not be responsible or liable, directly or indirectly for any damage or loss caused through any content, advertising or other material being displayed by a third party link available on Keryana.pk, because keryana.pk does not have any control over other third party sites and resource.

Access to Password Protected and Secure Areas

Access to and use of password protected and secure areas of the website/store is restricted only to Keryana.pk authorized personals. Unauthorized attempts to access restricted and secured areas of the website/store may be subject to persecution.

Modification to Material (Policies, Terms & Conditions, Agreement, Privacy Policy)

Keryana.pk reserves the rights to make to the structure and design of the website/store, policies, agreements, privacy policy and these terms and conditions at any time.

If whenever keryana.pk makes an addition or modification to any of the mentioned material, users/consumers will be notified through an email associated with your account.

Keryana.pk will not be responsible if the users/consumers fails to receives the notification email due to their ISP or any email filtering service; therefore, you are requested to add keryana.pk to the list of approved domains to receive emails (whitelist).

Keryana.pk will also a prominent text regarding the modification to the particular material at the top section of the page for thirty (30) days, after which the notice will be removed. In case you have not accessed the website/store for more than thirty (30) days, it is recommended that you must go through the policies, agreements, privacy policy and these terms and conditions again.

If you find any change in the material that you are not satisfied with, Should you wish to remove your account from keryana.pk, you may do so by sending an email with subject Termination to info@keryana.pk.

If you choose to continue using the website/store, you will be deemed to accept the new terms and conditions or privacy policy or policies or agreement as relevant.

These Terms & Conditions were last updated on: 10th November 2018